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2026 August Health x ASHAState of Senior Living Clinical Leadership Survey

Clinical leaders carry the accountability.

Do they have the authority?

The role of the clinical leader has evolved, and many organizations may be underutilizing their expertise.

2026 State of Senior Living Clinical Leadership Survey

Clinical leaders carry the accountability. Do they have the authority?

The role of the clinical leader has evolved, and many organizations may be underutilizing their expertise.

See the key findings

An Annual Report from August Health x American Seniors Housing Association

Introduction

A note from August Health

For decades, my purpose has been helping clinical leaders in senior living thrive through education, well-designed technology and a strong community of peers. It’s an honor to partner with ASHA on our third annual survey of the people who lead care in senior living.

This year, we heard from nurse leaders at every level: those at the helm of their organizations, those in regional roles and a purposeful sample of nurses leading in the community. We learned that investments in onboarding and training are positively impacting retention and outcomes. Nearly half are using predictive analytics or AI-driven alerts to better manage risk.

What resonated with me most is where they find meaning: in building relationships, developing their staff and caring for residents and families. Yet, findings suggest that the power they have to effect change in their organizations depends on whether their authority matches what they are held accountable for. This gap is an important signal worthy of further study.

I’m grateful to every nurse who shared their experience. Meaningful progress comes from listening to the people closest to care, then turning what we learn into better tools, stronger support and more opportunities for nurses to lead.

Liz Jensen
Liz Jensen, PhD, MSN, RN-BC
Senior Director, Nursing Success & Care Innovation
August Health
Key takeaway

Leaders aren’t short on reasons to love the work. They’re short on the authority to shape it.

Nine in ten clinical leaders (91%) are satisfied in their roles. They find the greatest rewards in developing their clinical teams and building relationships with residents and families. Authority is a different story. Only one in five say theirs fully matches what they’re accountable for, and early findings suggest the gap is widest for the leaders closest to residents.

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SATISFIED WITHTHEIR JOB 91% AUTHORITYMATCHESACCOUNTABILITY 21%
The clinical leadership experience

Clinical leaders find the work rewarding, but authority lags behind accountability

Top Rewards vs. Top Stressors by Level
Corporate leaders
Rewards vs. stressors
Top rewards ↑
Top stressors ↓
56%Mentoring & developing clinical staff
51%Seeing measurable improvement in resident outcomes
Staff turnover35%
Work/life balance32%
Corporate leaders
Community leaders
Rewards vs. stressors
Top rewards ↑
Top stressors ↓
92%Direct resident/family relationships
62%Mentoring & developing clinical staff
Staffing budget54%
Work/life balance31%
Community leaders
How well does your influence and authority match what you’re accountable for?
21%Completely
58%Mostly
21%Slightly or not at all
“Mostly” isn’t enough.

Leaders whose authority is misaligned with accountability are far less likely to feel empowered than those who feel authority and accountability completely align.

Early signals suggest the empowerment gap is widest among leaders closest to residents.

How empowered do you feel to effect change in your organization?
← Not empowered at all
Highly empowered →
8%
33%
35%
6%
Corporate leaders (n=60) Community leaders (n=17)
Kasey Sands
“I’ve found that nurses in corporate, less resident-facing roles placed more value on their professional values over time. It sounds like they’re also the leaders who feel most empowered here. How we help every nurse feel empowered in their role is important work.”
Kasey Sands, PhD, MSN, RN
Senior Director, Clinical Operations
Lifespark

Leaders at both levels are asking to be trusted with the judgment they already have.

What would need to change for you to feel more empowered in your role?
“A seat at the senior executive table so I can represent clinical needs in a clinical way.”
“Hold me accountable but do not micromanage. Take my opinions seriously and not act like I have no input.”
“A true seat at the table.”
“Being able to be heard and allowed to demonstrate role outcome.”
“Authority to make clinical decisions to improve clinical outcomes, not always financial focused.”
“Having a say in program changes.”
“A seat at the senior executive table so I can represent clinical needs in a clinical way.”
“Hold me accountable but do not micromanage. Take my opinions seriously and not act like I have no input.”
“A true seat at the table.”
“Being able to be heard and allowed to demonstrate role outcome.”
“Authority to make clinical decisions to improve clinical outcomes, not always financial focused.”
“Having a say in program changes.”
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Corporate leaders Community leaders

The role now calls for more than clinical expertise

Which skill(s) would help you most in your current role?
Top six responses. Select up to 2. Circle area reflects share of respondents.
AI applications for my role35%
Strategic/business planning30%
Coaching or team development25%
Compliance/regulatory expertise21%
Data interpretation18%
Financial acumen17%
35%
AI applications for my role
18%
Data interpretation
21%
Compliance/regulatory expertise
25%
Coaching or team development
17%
Financial acumen
30%
Strategic/business planning

Select a topic below to read more.

Resident outcomes & clinical visibility

Leaders are investing in people and partnerships to improve outcomes

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Staff retention

Retention gains are coming from how organizations develop their people

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Technology

AI is moving from interest to implementation

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Largest positive impact on resident care outcomes
43%
36%
36%
In-services & training Nursing staffing Caregiver staffing
9 in 10

have integrated at least one health care program
or partnership into their clinical model

Impact of these programs on outcome measures
75% report at least some impact
26%
49%
High impact Some impact Unsure or N/A
Liz Jensen
“Nurses feel the impact of the partners who show up every day, like pharmacy and therapy, most directly. The harder part is connecting all of that work to the outcomes that matter most, like whether a resident ends up back in the hospital.”
Liz Jensen, PhD, MSN, RN-BC
Senior Director, Nursing Success & Care Innovation
August Health
Which of these outcome measures do you have reliable access to?
Select all that apply.
Compliance with scheduled assessments82%
Hospitalization admission rate51%
Readmission rate34%
Compliance and day-to-day care82%Compliance with scheduled assessments81%Fall rate81%Medication compliance/timeliness70%Medication error rateHospital use51%Hospitalization admission rate44%ED visit rate34%Readmission rateOther measures65%Length of stay45%Wound-related metrics34%Cost of caring for resident (operator spend)34%Polypharmacy-related metrics
Alli Padelford
“Quality leads to compliance. Completing an assessment on time matters, but so does making sure it reflects the care a resident actually needs. We need visibility into quality measures, too, so we can see how residents are doing alongside whether we’re meeting our requirements.”
Alli Padelford, DNP, RN, CLNC
Vice President of Clinical & Compliance
New Perspective Senior Living
In the past year, what strategies have made the biggest impact on your ability to retain staff?
Select up to 3.
Improved onboarding experience 58%
Leadership/management development 37%
Increased wages 37%
Hired more caregivers 20%
Technology for shift scheduling, PTO tracking 16%
Other responses16%Changes in policies to support work/life balance (e.g., flexible scheduling)15%Upskilling or career ladders13%Hired more nurses13%Hired more med techs11%Changes in benefits (e.g., insurance, PTO, tuition reimbursement)7%N/A3%Other1%Partnered with vocational/trade schools (e.g., train onsite, commit to staying)
Gloria Hughes
“If anyone on my team asks me for more training, I’ll do everything in my power to give it to them. Whatever they do affects our residents, our families and our reputation.”
Gloria Hughes
Chief Operating Officer
Innovation Senior Living
How have investments in care-delivery technology impacted job retention of nurses, med techs, and caregivers?
Positive impact47%
Not a significant impact23%
Unsure19%
N/A8%
Negative impact3%
Positive impact 47% Not a significant impact 23% Unsure 19% N/A 8% Negative impact 3%
Predictive analytics or AI-driven alerts
50% 40% 30% ~46% ~35% 45% 38% 2025 2026
Piloting or using Interested, not yet using

Fragmentation is still the day-to-day problem

79%

of care teams log into two or more separate technologies per shift

If you could solve one technology pain point tomorrow, what would it be?
Top three responses
Having fewer systems to log into and reconcile 35%
Seamless data flow between systems (no manual reconciliation) 27%
Ability to customize system alerts to what matters most to me 17%
Other responses 7%Simplifying credential management (usernames/passwords)7%Extended visibility across communities4%Better data on financial/operational KPIs for leadership3%N/A0%Other
Sara Padilla
“Too often, new technology gets chosen first and handed to clinical afterward to figure out whether it’s viable. We need a bigger voice before that decision is made.”
Sara Padilla
Vice President, Health Services
SRG Senior Living
What is your role in technology decisions and investments in your organization? If you are not the final decision maker on clinical technology purchases, who typically is?
PLAY A ROLE INTECH DECISIONS 86% MAKE THEFINAL CALL 5%
Methodology

About the survey

Clinical leaders in senior living are being asked to do more every year: care for residents with higher needs, answer for more of the organization's results, and make sense of new technology along the way. August Health and ASHA created this survey to understand clinical leaders’ perspectives and what they need to do their work well. Now in its third year, the State of Senior Living Clinical Leadership Survey was most recently fielded in September 2026.

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77
clinical leaders completed the survey
60 corporate or regional level 17 community level
83%
have 11+ years of experience in senior living
39%
are with organizations caring for 2500+ residents
FINAL TAKEAWAYS

Closing the gap between accountability and authority

Clinical leaders in senior living find the work rewarding, and they carry a great deal of responsibility for how their organizations perform. However, their authority doesn't always match what they're accountable for. When it does, leaders are far more likely to feel empowered to effect change.

For owners/operators

Consider where clinical leaders could have a stronger voice in the decisions tied to their results.

Flip to read more →
For owners/operators

Clinical leaders already answer for risk, compliance, and staffing, and most help evaluate and roll out technology. As such, organizations should consider where clinical leaders could have a stronger voice in the decisions tied to those results, whether that's staffing, programs, or the systems their teams use every shift.

← Flip back
For executive clinical leaders

Don’t just ask community leaders for input. Act on it.

Flip to read more →
For executive clinical leaders

For executive clinical leaders, the early signals from community-level leaders are worth a closer look. While the sample was small, leaders closest to residents reported feeling far less empowered than their corporate peers. Asking community leaders what would help them feel heard and trusted is a start, but acting on what they share is what builds that trust. Even small, visible changes show that their input shapes decisions.

← Flip back
For the industry

Clinical leadership isn’t one role. Support it at every level.

Flip to read more →
For the industry

Leaders are already showing what works: they credit training, onboarding, and leadership development with better resident care and stronger retention. Seven in ten also want to build business skills, from AI to strategic planning. Applying that same investment to clinical leaders themselves, and giving them a stronger voice in the decisions they help carry out, is how senior living can make the most of the clinical expertise within its own walls.

← Flip back
Closing note

Clinical leaders are the people who hold care together in senior living, and their experiences deserve a place at the center of our industry’s conversations as we collectively work to help our residents “live longer better.”

Now in its third year, this survey, conducted in partnership with August Health, has become a valuable benchmark for how clinical leaders experience their work. This year, we broadened the lens, hearing from executives and regional leaders as well as leaders working in our communities every day.

The findings are both encouraging and instructive. Respondents demonstrate a deep commitment to their residents, teams, and organizations. They also indicate that investments in onboarding, training, and leadership development are contributing to stronger perceptions of care quality, job satisfaction, and retention.

At the same time, the survey highlights meaningful opportunities for operators to further strengthen support for clinical leaders in ways that can improve workforce stability and enhance the quality of clinical services.

Taken together, these insights provide a more complete picture of the people responsible for leading care delivery in senior living communities. They offer valuable guidance for operators seeking to improve performance and outcomes, while also helping inform ASHA’s advocacy efforts on Capitol Hill as we promote greater understanding of the essential role senior living plays in supporting older adults, their families, and our nation’s health care system.

David Schless
David Schless
President & CEO
American Seniors Housing Association